Last updated: September 2, 2026
These Terms of Service govern your use of the Umbrellla website, products, and services.
By accessing our website, placing an order, or using any of our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.
Umbrellla is an online pet-parent lifestyle brand offering apparel, accessories, pet products, canvas art, gifts, and related products.
Some products are produced on demand after an order is placed through third-party fulfillment partners, including Printful.
You may use this website only for lawful purposes. We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.
We make reasonable efforts to display product descriptions, images, colors, sizes, materials, and other details accurately.
However, colors may appear differently depending on your screen or device, and minor variations may occur between product images and finished products. Product availability may change without notice.
Many Umbrellla apparel products are produced after an order is placed.
Because these items are created specifically for an order, production generally begins shortly after the order is submitted. Please review product details, sizes, colors, and shipping information carefully before completing your purchase.
Submitting an order does not guarantee acceptance. If we cancel an order after payment has been successfully processed, any applicable refund will be issued to the original payment method.
Prices are displayed in the currency shown on the website. Prices, discounts, promotions, and availability may change without notice.
The price shown at checkout at the time your order is submitted is the price that applies to that order, unless an obvious pricing or technical error has occurred. Applicable taxes, shipping charges, customs charges, or other fees may be added where required.
Payments are processed securely through third-party payment providers, including Stripe. Umbrellla does not directly store your complete credit or debit card information.
By submitting payment information, you represent that you are authorized to use the selected payment method. Payment processing may be subject to Stripe’s own terms, privacy practices, fraud-prevention procedures, and verification requirements.
Stripe uses cookies and related technologies for functions including security, fraud prevention, service operation, and payment experiences.
Most products require fulfillment before shipping. Production and shipping times are separate.
Most products are generally fulfilled within approximately 2 to 5 business days, although actual fulfillment times may vary. Shipping availability, estimated delivery times, and rates depend on the product, destination, fulfillment location, carrier, and selected shipping method.
International orders may be subject to customs duties, taxes, or other charges imposed by the destination country.
Products within the same order may be fulfilled at different facilities or require separate packaging.
As a result, an order may arrive in multiple packages and on different dates. Separate tracking information may be provided for each shipment.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact us as soon as possible at support@umbrellla.net. We cannot guarantee that an address can be changed after fulfillment has begun.
Additional shipping charges may apply if an order must be reshipped because of an incorrect, incomplete, or undeliverable address.
Because many Umbrellla products are produced specifically for each order, we generally do not accept returns or exchanges for choosing the wrong size, choosing the wrong color, changing your mind, or buyer’s remorse.
If an item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. For orders believed to be lost in transit, please contact us within 30 days after the estimated delivery date.
We may request photographs or other information necessary to review the issue. Approved resolutions may include a replacement or refund depending on the circumstances.
Care instructions may vary by product. Customers should follow any product-specific washing, cleaning, handling, or care instructions provided on the product page, packaging, or garment label.
Umbrellla is not responsible for damage caused by improper care or use.
Promotional offers, discount codes, giveaways, and special pricing may be subject to additional terms. Additional rules may apply to giveaways or promotional campaigns.
Customers are responsible for ensuring that product selections, sizes, shipping addresses, and recipient details are correct when purchasing gifts.
Made-to-order limitations and return policies also apply to gift purchases.
The Umbrellla name, website design, original graphics, product designs, text, logos, photographs, artwork, and other brand materials are owned by or licensed to Umbrellla unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or commercially use Umbrellla intellectual property without written permission.
Umbrellla relies on third-party providers to operate portions of the website and customer experience. Current service providers may include Printful, Stripe, tawk.to, Zoho Mail, and other infrastructure providers.
Your use of certain features may also be subject to the applicable provider’s terms and privacy policies. tawk.to, for example, separately maintains terms governing use of its services.
Umbrellla may provide customer support through live chat, email, and website forms. Support availability and response times may vary.
Customers should not submit passwords, full payment-card numbers, Social Security numbers, or other unnecessary sensitive information through chat or contact forms.
We make reasonable efforts to keep the website accurate and current. However, information may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors.
We may correct or update information at any time without prior notice.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Temporary interruptions may occur because of maintenance, hosting issues, third-party services, technical problems, or circumstances outside our control.
To the extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not make warranties beyond those expressly stated on the website or required by law. Nothing in these Terms limits any rights that cannot legally be waived or excluded.
To the fullest extent permitted by applicable law, Umbrellla will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Your use of Umbrellla is also governed by our Privacy Policy and Cookie Policy. Those policies explain how personal information and cookies or similar technologies may be used.
We may update these Terms of Service when our business, services, policies, or legal obligations change.
When changes are made, the Last updated date at the top of this page will be revised. Continued use of the website after changes take effect constitutes acceptance of the updated Terms where permitted by law.
Contact us
Questions about these Terms may be sent to support@umbrellla.net.
