Frequently asked questions
Quick answers about orders, shipping, sizing, returns, product details, and getting help from Umbrellla.
- 01
How long does an order take to arrive?
- Most products are produced within 2 to 5 business days before shipping. Standard U.S. delivery typically takes an additional 3 to 4 business days after fulfillment, while international delivery times vary by destination and may take longer. You’ll receive tracking information as soon as your order ships. Delivery estimates are provided at checkout and may vary based on product availability, fulfillment location, and carrier conditions.
- 02
How do your tees fit?
- Most tees are designed with a comfortable unisex fit. Because sizing can vary by product, we recommend checking the size guide and garment measurements on each product page before ordering.
- 03
What are your products made from?
- Materials vary by product. Each product page includes specific details about fabric, construction, materials, and available sizes so you know exactly what you’re ordering.
- 04
Can I return or exchange an item?
- Because many of our products are produced specifically for each order, we generally cannot accept returns or exchanges for choosing the wrong size or color or for changing your mind. If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and we’ll help make it right. Please review our Shipping & Returns Policy for complete details.
- 05
Do you ship internationally?
- Yes. Umbrellla ships to many countries worldwide through our fulfillment partner. Shipping availability depends on the product and destination, and some products may have regional restrictions. Available shipping methods, costs, and estimated delivery times are shown at checkout.
- 06
How can I track my order?
- Once your order ships, we’ll send you a confirmation email with tracking information. You can use that link to follow your package as it makes its way to you.
- 07
Will everything in my order arrive together?
- Not always. Some products may be fulfilled at different locations or require separate packaging, so your order may arrive in more than one shipment. If your order is split, you’ll receive tracking information for each shipment.
- 08
Why are some items made to order?
- Many of our apparel pieces are produced after an order is placed rather than being pulled from large quantities of pre-made inventory. This allows each order to be prepared specifically for the customer and helps us keep our apparel collections more intentional.
- 09
How should I care for printed apparel?
- For best results, wash printed garments inside out in cold water and tumble dry on low or hang to dry. Avoid ironing directly over the printed design. Always check the product-specific care instructions when available.
- 10
What if my order arrives damaged or incorrect?
- If your order arrives damaged, misprinted, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We’ll review it and help make it right.
- 11
How can I contact Umbrellla?
- You can reach us through our contact form, live chat during support hours, or by email at support@umbrellla.net. For order-related questions, please include your order number so we can assist you faster.