Clear details on production timing, delivery estimates, tracking, returns, refunds, and order issues.
Shipping
Many Umbrellla products are created specifically for your order through our print-on-demand fulfillment partner.
Most products are fulfilled within 2 to 5 business days before they ship. Fulfillment times are estimates and may vary based on product availability, order volume, and production location.
Shipping time begins after your order has been fulfilled. Production time and shipping time are separate, so your total estimated delivery time includes both.
For standard shipping, United States and Canada transit times are typically 3 to 4 business days after fulfillment. International destinations are typically 5 to 20 business days after fulfillment, depending on the destination, fulfillment location, carrier, and customs processing.
Express shipping may be available for eligible orders and destinations at checkout.
Umbrellla ships to many countries worldwide. Shipping availability varies by product and destination, and some products may have regional restrictions.
Available shipping methods, rates, and estimated delivery times will be shown during checkout.
International orders may be subject to customs duties, taxes, or handling fees depending on the destination and where the order is fulfilled. These charges, when applicable, are the responsibility of the recipient unless otherwise indicated at checkout.
Once your order ships, you’ll receive an email with tracking information when tracking is available.
Please allow some time for the carrier to begin showing tracking activity after your shipping confirmation is sent.
Your order may arrive in more than one package. Some products require separate packaging or may be fulfilled at different locations.
For example, hats and canvas products may ship separately from other items in the same order. If your order is split into multiple shipments, you may receive separate tracking information for each package.
Please review your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible at support@umbrellla.net. We’ll do our best to help before the order ships, but changes cannot be guaranteed once fulfillment has begun.
Once a package has shipped, we may not be able to change or redirect the delivery address. If an order is returned because of an incorrect or incomplete address, an additional shipping charge may apply to have it sent again.
Carrier delays can occasionally happen because of weather, customs, high shipping volumes, or other circumstances outside our control.
If your order has not arrived within 5 business days after the estimated delivery date, please contact us at support@umbrellla.net with your order number so we can investigate.
Returns, refunds & order issues
Because many Umbrellla products are produced specifically for each order, we generally cannot accept returns or exchanges for choosing the wrong size or color, changing your mind after ordering, or buyer’s remorse.
Please review product descriptions, size guides, measurements, colors, and other product details carefully before completing your purchase.
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Once the issue is reviewed and approved, we’ll arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
If you ordered one size but received a different size, please contact us within 30 days of delivery with your order number and a clear photo of the size label.
If the item was incorrectly fulfilled, we’ll work with you to make it right. If the size received matches the size ordered but does not fit as expected, it is not considered a fulfillment error.
If tracking indicates that your order may have been lost in transit, contact us as soon as possible.
Claims for packages lost in transit must be reported within 30 days after the estimated delivery date.
If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the carrier.
If you still cannot find the package, contact us at support@umbrellla.net and we’ll help you review the available tracking information.
Packages may be returned because of an incomplete or incorrect address, an unclaimed delivery, customs issues, or failure to collect the parcel from a pickup location.
If your package is returned, contact us so we can review your options. Additional shipping charges may apply when a package must be reshipped because of an incorrect address, an unclaimed package, or another issue outside the fulfillment process.
Please do not mail an item back without first contacting Umbrellla.
Return handling depends on the product and fulfillment location, so we’ll provide the appropriate instructions if a physical return is required.
Need help?
Reach us at support@umbrellla.net, through the website contact form, or by live chat during support hours. Please include your order number whenever possible so we can assist you faster.
