Refund policy

Last updated: February 11, 2026

At Umbrellla, most items are made to order through Printful (print-on-demand). Please read this policy carefully before purchasing.

1) Returns & Exchanges Overview

  • Returns for change of mind: We generally do not accept returns for buyer’s remorse (e.g., changed mind, ordered the wrong style/color), because items are made to order.
  • Size exchanges: We do offer size exchanges (see “Size Exchanges” below).
  • Defective / damaged / misprinted / wrong item: We will replace or refund eligible issues reported within 30 days of delivery.

2) Report a Problem (30 Days)

Please inspect your order upon delivery. If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at support@umbrellla.net

To help us resolve it quickly, include:

  • Order number
  • Clear photos of the item (and packaging if damaged)

If confirmed, we’ll provide a replacement or refund at no cost to you.

3) Size Exchanges (Sales-Friendly)

We understand sizing can be tricky—so we offer size exchanges within 30 days of delivery, subject to the conditions below:

To qualify for a size exchange:

  • Item must be unworn/unwashed, in the same condition received
  • Exchange is for the same item/design in a different size (color may be limited by availability)
  • Proof of purchase is required

Exchange shipping:

  • Customers are responsible for return shipping to initiate the exchange
  • We will cover standard shipping for the replacement size (once the return is received and approved), unless otherwise stated

To start a size exchange, email support@umbrellla.net

4) Start a Return / Exchange

To request a return or exchange, email support@umbrellla.net

If approved, we’ll send return instructions. Items sent back without requesting approval first may not be accepted.

5) Order Changes / Cancellations

Because orders move into production quickly, changes and cancellations are only guaranteed if requested within 12 hours of purchase.
Email support@umbrellla.net as soon as possible and we’ll do our best to help.

6) Returned to Sender / Wrong Address / Undeliverable

If a package is returned due to an incorrect/incomplete address, failed delivery attempts, or refusal:

  • Customers are responsible for entering an accurate shipping address at checkout
  • If reshipment is needed due to an address issue, the customer is responsible for the reshipping fee
  • Some carriers may not return undeliverable packages. If the package cannot be recovered, we may be unable to issue a refund

If you notice an address issue or delivery trouble, contact support@umbrellla.net right away.

7) Non-Returnable Items

The following are not returnable, except where required by law or for confirmed defects/wrong items:

  • Made-to-order items (including print-on-demand apparel)
  • Gift cards
  • Final sale items (if marked as such)

8) Refunds (If Approved)

If a refund is approved, it will be issued to your original payment method within 10 business days after approval. Banks and card issuers may take additional time to post the refund.

If more than 15 business days have passed since approval, contact support@umbrellla.net